Support

How can we help?

Quick answers to the things people ask most. If yours isn't here, send us a note and a real person will get back to you.

Quick answers

I can't sign in

Use "Forgot your password?" on the sign-in page with the email you signed up with and we will send you a reset link. If you joined with Google or Apple, use that button instead of a password. Still stuck? Send us the email or username on the account using the form below.

How do I add a car to my garage?

Open your garage and choose Add a car. You can type or scan the VIN, enter the plate and state, or pick the year, make, model and trim yourself. Your VIN and plate stay private. The garage is free for every car you own.

How do chips work?

Tap or scan a new chip with your phone and it opens a pairing page. Pair it to a car or to your profile, and from then on anyone who scans it lands on your build. You can see and change your chips under Settings, Chips.

Where are my event tickets?

Your tickets are on the order page linked in your confirmation, each with a QR code to show at the gate. Refunds and changes to a registration are handled by the event organizer. Message them from the event page, or contact us if you cannot reach them.

How do I manage or cancel Plus or Pro?

If you subscribed in the iPhone or Android app, manage or cancel it in your App Store or Google Play subscriptions. If you subscribed on the website, go to Settings, Billing. Your plan stays active until the end of the period you paid for.

How do I report a person, post or message?

Open the menu on any profile, post, comment, story or message and choose Report. You can also block someone from their profile, which hides you from each other everywhere. Our team reviews every report.

How do I download my data or delete my account?

Both are in Settings. Download your data gives you a ZIP of your profile, garage, posts, messages and uploads. Delete account permanently erases your account. If you have an upcoming event with paid tickets, finish or cancel it first.

I run events. Where do I get help setting one up?

Create the event, then open Manage for tickets, check-in, show classes and judging, routes and promotion. If you want a hand with setup before your event, send us a note with the date and what you have planned.

Someone in danger? Call your local emergency number first, then report it to us.

Contact support

A real person reads every request. We usually reply within two business days.

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